1. Introduction
BhartiyaSaaS Software Labs ("we", "us", "our") is an Indian technology company that develops and operates cloud-based software products for businesses. This Privacy Policy explains how we collect, use, share, and protect personal information when you use any of our products or visit our website at bhartiyasaas.in.
By using any of our products or services, you agree to the practices described in this policy. If you do not agree, please discontinue use of our services.
2. Information We Collect
We collect only the information necessary to provide and improve our services. This may include:
- Account Information: Name, email address, business name, and password when you register for any of our products.
- Business Data: Information and content that you create, upload, or manage within our platforms as part of running your business.
- Identity Verification Data: Government-issued identity information required for compliance with Indian law, collected only where legally mandated.
- Payment Information: Billing details, transaction records, and payout account information. Full payment card data is never stored by us — it is handled directly by our certified payment processor.
- Usage Data: IP address, device type, browser, pages visited, and session duration — used to improve our products.
- Communications: Messages you send us via email, contact forms, or support channels.
3. How We Use Your Information
- To provide, operate, and maintain our software products and services
- To process payments and generate financial documentation
- To verify user or business identity where required by Indian law
- To send transactional notifications (receipts, alerts, updates) via email or messaging
- To respond to your support requests and communications
- To improve our products, fix issues, and develop new features
- To comply with applicable Indian laws and regulations, including the IT Act, 2000 and the Digital Personal Data Protection Act, 2023
- To detect and prevent fraud, abuse, and security incidents
4. Information Sharing
We do not sell, rent, or trade your personal information. We share data only with trusted service providers who are necessary for delivering our products. These partners fall into the following categories:
- Payment Processing: Secure processing of subscription fees and in-platform transactions
- Identity Verification: Government ID and KYC verification where required by law
- Document & eSign Services: Digital document generation and electronic signing
- Messaging & Notifications: Delivery of transactional messages via email, SMS, or messaging platforms
- Cloud Infrastructure: Secure hosting, storage, and database services for our platforms
All third-party partners are contractually bound to protect your data and may not use it for their own purposes.
5. Data Security
- All sensitive data is encrypted at rest and in transit using industry-standard protocols
- Access to personal data is restricted to authorized personnel only
- Our systems enforce strict data isolation — your data is never accessible to other organizations
- We conduct regular security reviews and maintain security best practices
6. Data Retention
We retain your data for as long as your account is active or as needed to provide services. Where Indian law mandates specific retention periods (such as for financial records), we comply with those requirements. You may request deletion of your personal data by contacting us, subject to legal obligations.
7. Your Rights
Under the Digital Personal Data Protection Act, 2023 (DPDP) and the IT Act, 2000, you have the right to:
- Access a summary of your personal data held by us
- Request correction of any inaccurate personal data
- Request erasure of your personal data (subject to legal requirements)
- Withdraw consent for processing of non-essential personal data
- File a grievance with our designated contact (details in Section 11)
8. Cookies
We use essential cookies to keep you logged in and maintain your preferences. We do not use third-party tracking or advertising cookies. You may disable cookies through your browser settings; however, this may impact the functionality of our products.
9. Children's Privacy
Our products and services are designed for business use by adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you become aware that a minor has provided us with personal information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy as our products or legal obligations evolve. We will notify you of material changes by posting a notice on our website or by email. Continued use of our services following notification of changes constitutes acceptance of the revised policy.
11. Contact Us
For any privacy-related queries, data requests, or to raise a grievance, please reach us at:
We aim to respond to all privacy queries within 2 business days.