1. Overview
This policy applies to all subscription plans and transactions made through any software product operated by BhartiyaSaaS Software Labs at bhartiyasaas.in.
Quick Summary — Subscriptions are refundable within 7 days if the service has not been used. No refunds after 7 days for monthly plans. Annual plans receive a pro-rata refund within 30 days. You may cancel anytime to stop future billing.
2. Subscription Refunds
| Scenario |
Outcome |
| Within 7 days of payment — service not used |
Full refund |
| After 7 days — monthly plan |
No refund for current billing cycle |
| Annual plan — within 30 days |
Pro-rata refund for unused months |
| Annual plan — after 30 days |
No refund |
| Free plan / trial period |
No charge — cancel anytime |
"Not used" means no data has been created, uploaded, or processed within the product during the refund period.
3. Non-Refundable Charges
The following charges are non-refundable under all circumstances, as they represent costs incurred with third-party service providers on your behalf:
- Payment gateway transaction and processing fees
- Government e-stamping and stamp duty fees
- Identity verification and KYC processing charges
- Electronic signature transaction fees
- SMS, email, and messaging notification charges
- Bill payment and utility processing fees
4. Transactions Processed Through Our Platform
For software products where our platform facilitates financial transactions between your business and your customers (such as payment collection on your behalf), the following applies:
- We act as a technology facilitator only — we are not a party to the financial agreement between you and your customers.
- Refunds for such transactions are the responsibility of your business and must be initiated by you.
- Payment processing fees deducted at the time of the original transaction are non-refundable.
5. How to Request a Refund
- Email [email protected] with the subject line: Refund Request – [Your Account Email]
- Include your transaction ID or payment reference number
- Briefly describe the reason for your refund request
- We will acknowledge your request within 2 business days
- Approved refunds are processed within 5–7 business days to the original payment method
6. Cancellation
- You may cancel your subscription at any time from your account dashboard under Settings → Subscription.
- Upon cancellation, your access continues until the end of the current paid billing period. You will not be charged for the next cycle.
- No partial refunds are issued for unused days within an active billing period (unless within the 7-day refund window).
- Your account data is retained for 30 days after cancellation. You may request a data export during this period.
- After 30 days, all your data is permanently and securely deleted.
7. Disputes
If you disagree with a charge or a refund decision, please contact us at [email protected]. We aim to resolve all disputes within 14 business days. Unresolved disputes will be subject to the jurisdiction of courts in Kolhapur, Maharashtra, India.
8. Contact Us
For refund or cancellation enquiries, reach us at:
- Company: BhartiyaSaaS Software Labs
- Email: [email protected]
- Subject: Refund Request or Cancellation Query
- Response time: Within 2 business days
- Location: Ichalkaranji, Kolhapur, Maharashtra, India